Job Description
Job Objectives
- The Branch Manager is responsible for selling the company’s liability generation products as well as meeting and exceeding assigned target by the company.
- The primary focus will be Liability generation, onboarding of companies for group loan and corporate lending. He/She will also be expected to deliver bespoke value-added service and customer experience to current and prospective clients.
Responsibilities
The specific and general functions are shown below:
- Funds mobilization and process managementLoan sales and process management.
- Branch relationship management both internal and external.
- Branch administration and profitability.
- Staff engagement and management.
- Proactive with new to bank and ensuring strong service delivery.
- Branch management and organization.
- Follow up on clients account to ensure minimal withdrawal.
- Follow through customers documentation from end to end to always ensure that all requirements are met.
- Process customers request and ensure prompt service delivery.
Key Performance Indicators
- Drive up revenue of sales by supporting loan sales through identifying opportunities from customers.
- Achieve 100% of your investment/deposit target to support the company’s financial goals.
- Achieve diversification of the treasury portfolio in relation to its’ offerings.
- Grow the Corporate Lending portfolio of the branchEnsure 100% KYC compliance.
- Reduce departments expenditure through cost saving initiatives Support colleagues in meeting customers and closing complex deals.
- Have exceptional product knowledge and always communicate clearly and ensure customer understanding.
- Deliver superior customer experience by establishing and enforcing organizational standards.
- Efficiency in running branch operations and processes.
- Complete and clear documentation of customer request and interactions.
- Clear and precise report on branch activities and performance.
- Coaching team members to improve on leadership and job performance.
Qualifications
- B.Sc. in Business Administration, Marketing, Banking and Finance, or any other related course.
- Professional certifications in marketing and customer relationship management are essential.
- Experience: Minimum of 7 years or more in the financial sector.
Knowledge and Abilities:
- Possess good understanding of the company’s product.
- Sound presentation and negotiation skills.
- Smart, agile, and presentable (ability to represent the FCL person).
- Excellent communication skills, strong selling and marketing skills.
- Strong knowledge of target characteristics and effective management skill.
- This role offers great opportunities for training and career growth in a disruptive and technologically enhanced work environment.